Logon to our site www.erosentertainment.com Now click on 'SHOP DVDs' in the home page. On the top right-hand-side we have two links - 1) Sign Up 2) Login. If you are not an Eros Entertainment member then click on 'Sign Up'. Fill in all your details and click on 'Submit'. But if you are an existing member then click on 'Login' and fill in your details to log on. Remember your E-mail ID will be your login ID.

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Just follow the steps given below:

(a) Add To Cart: You will find links to browse list and more detailed product- specific searches on the online store page. When you find an item that interest you click on 'ADD TO CART' below the item. If you wish to view the details of a particular product, you can click on the product image.

You also have an option of buying your selected titles in future, by clicking on the 'ADD TO LIST' button.

(b) View Shopping Cart: Once you have added all the products to your cart, you can view the content of your cart by clicking on the 'Shopping Cart' after clicking on the 'My Account' link on the top right-hand side.

You can:
1) Update or remove any title/ product you have chosen.

2) CONTINUE SHOPPING by clicking on the button appearing on the bottom left-hand corner.

3) PROCEED TO CHECKOUT once you have finalized your title/s to be ordered.

(c)Shipping Details:

1) Against every individual title we have given two options for 'Shipping Address' --- a) Ship to Self (Billing Address) b) Edit (Other than billing address).

2) Select a shipping address where you want the order to be delivered to you. If you have not added a shipping address then click on 'Edit' given against every individual title and you can add multiple addresses on your Shipping Address.

3) Please re-check the total number of items and the total amount of your final order.

4) The available 'Shipping Mode' will be displayed for your choice.

Note: The shipping cost details can be checked from the link 'Shipping Details'.

5) Choose your shipping address.

Payment:

There are two options:

a) Credit Card
b) Cheque/Demand Draft/Money Order to make your final payment.

Credit Card - Your card will be charged the day your order is shipped out to you.

Cheque/DD/MO - Your order will be shipped once the payment is realized.

You must send the Cheque/DD/MO on the below mentioned address: Eros Entertainment Inc.
550 County Avenue,
Secaucus NJ -07094, USA

After you have finished adding all the required titles to your cart, the highlighted buttons will tell you on what stage of shopping you are in. The stages are a) Select b) Sign In c) Ship n d) Confirm e) Pay

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We currently support the following credit cards:

Master Card
Visa


Your credit card will have an "Open To Buy" Authorisation, which is equal to your invoice amount accept for releasing soon on DVD titles i.e. pre-order. Your credit card will be charged an amount equal to the number of DVDs sent out to you. Kindly ensure that your name, street address, zip code and CVV number match with your information currently on record with your credit card issuer. The order may not be processed if there are any discrepancies. Click only once on the button. If clicked multiple times the card will be charged accordingly.

If you provide any incorrect info the card won't be accepted and the status will show "Payment Declined - Credit Card". In such a case you won't have any facility to edit the credit card info and you will have to place a new order again.

IMPORTANT: Please preserve your Order No. with the order date. When you want to track the status of your order, the customer service representative will ask you for your Order no. & the date.

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Our fortified security measures ensure that sensitive information (i.e. credit card number) is always protected. All your personal information is encrypted before it is transmitted over the Internet, which guarantees that your information is inaccessible to any third party. We use worldwide industry-standard SSL technology for this data encryption.

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Banks and credit card companies refuse authorization of credit cards for a specific number of reasons, including:

The credit card number entered is not a valid number (often the result of a typo).

The credit card does not have enough credit balance left to pay for the order.

The billing address entered in the order form does not exactly match the address in your credit card statement (also sometimes the result of a typo).

The expiry date of the credit card is not entered correctly (also sometimes the result of a typo).

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There are three types of cards to be won -- Blue Card, Silver Card and Gold Card. For instance, if your purchase value is from $1 to $199 you win a reward point per $ spent. And the value of 1 reward point is 3 cents. Which means, 3 cents will be deducted from your current order depending on the number of reward points you accrue? This is to avail the Blue Card. The reward points for the Silver Card and the Gold Card are different.

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There is no pre order policy for DVD's 'Releasing Soon'. The ordered goods will be shipped only after the title is released. The customer will be informed accordingly before the shipment.

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The Shipping charges for US & Canada is as follows:

SHIPPING DETAILS

US PRIORTY MAIL (1-2 DAYS PROCESSING, 1-2 BUSINESS DAYS DELIVERY)
US STANDARD MAIL (1-2 DAYS PROCESSING, 2-3 BUSINESS DAYS DELIVERY)
US REGULAR ((2-3 DAYS PROCESSING, 3-5 BUSINESS DAYS DELIVERY)


"Canada customers will be required to bear the customs or any other charges levied to them."

"Usually ships within 5-7 business days". Please contact our customer service department if you don't get your DVD/DVD's in 10 days.

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US & Canada

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Sorry, orders once shipped cannot be cancelled and therefore no refund.

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Billing Address is the address where a customer gets his bills from the credit card company. Shipping address is where the customer wants us to deliver their shipment.

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In that case, on the 'Login' page click on the link 'Has your e-mail address changed since your last order?' and you will reach the 'E-mail Changed' page. On this page enter your old e-mail address and password and below that also enter your new e-mail address and then click on 'Submit'.

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If any of our DVDs received by the customer is faulty, then within 15 days of the receipt, please send back the defective piece with the order no. and the date of its purchase to the address mentioned below. (There will be no cash/credit refund for the same.) Please bear in mind that if the faulty DVD/DVDs are returned after 15 days of its receipt, we at Eros Entertainment will hold no responsibility for the returned piece. Also remember one side of the shipping charges related to returning the defective DVD/DVDs will be borne by the customer.

The following is the address to return the defective DVD/DVDs:
Eros Entertainment Inc.
550 County Avenue,
Secaucus NJ -07094, USA

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You can track the status of your order, on the site under 'My Account'. In order to track the status of your order follows the steps given below: